Fintern FAQs

How can I complain?

Your Loan Application
If you are not satisfied with how we manage your loan account, you can contact us via your Fintern Account, or email us at or call us on (+44) 020 3443 8881.

Please refer to our complaint handling policy and procedure, which is available via your Fintern Account or on our website at If you made the complaint and we are unable to resolve it to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service (FOS) for independent investigation.

FOS can be contacted at

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