We know that life can be unpredictable and many people experience financial difficulty at some point.

At Abound, we're committed to the highest standards of responsible and affordable lending but, at the same time, realise that 'stuff happens' that can affect your ability to make your repayments.

Here, we explain what to do if you’re experiencing financial difficulty or are worried about your financial circumstances, what help you can expect from us, what free help resources are available to you and who you can contact for debt advice.

If you can, it’s best to get in touch with us before missing a payment so we can help you understand your options.

If you do miss a payment you may be charged a Late Payment fee and we’ll need to inform the credit reference agencies.

You can call us or send us an email. You don't need to spell out the details – we’ll call you back and discuss the challenges you may be facing.

We’ll then check your affordability and present the options so that you can decide what’s best for you. Using a standard payment holiday or reducing your monthly payments might not be the best way of dealing with the problem. It's best if you contact us directly so we can work together to make a tailored plan that takes into account your personal circumstances.

We might also get in touch with you first if we think you may be in financial difficulty, if there is a low balance in your account, or if you miss a payment. But we’re likely to notice a problem later than you will so please get in touch with us first. If we get in touch with you first, please don’t be alarmed or think we’re chasing you - we’re just trying to help before things get out of hand.